Frequently Asked Questions

General FAQ

How does Producers define “Local”? What does “Local” really mean?

Producers farms are an average of 26 miles from our Fresno plant (instead of hundreds), making our product fresher from the start. Most people would agree that fresher milk tastes better.

Are there different standards of how Producers cows are treated vs. other dairy cows?

Our cows are fed a special bed of feed we grow, managed by nutritionists for optimal health and milk taste, with nothing unnatural like artificial growth hormones. They sleep in free stall beds made twice a day for greatest comfort and cleanliness. The environment is temperature controlled with fans and misters to keep them comfortable during the hot summer months. We have comfort paths to and from the milking parlor for a stress free journey. By using activity necklaces it lets us know how every cow is feeling to prevent health issues. We have an on-site hospital barn to help any cows that are under the weather feel better. These cows are double tested to make sure their milk is free of any antibiotics before returning to milking. Our farm is care rated Excellent by Validus, the industry’s leading independent certification for animal welfare.

What are Producers cows fed?

An assortment of oats, alfalfa, corn silage, hay, and other commodities. We have a dietician constantly monitoring our cows’ diet for the best possible health and care as well as flavor of milk.

What is rBST and why does Producers not use it?

rBST (Recombinant Bovine Somatotropin) is an artificial hormone that regulates the cows metabolism and how efficiently the cow converts feed to milk. Producers has never used rBST on our farm because we are committed to the health of our consumers and cows.

Where is the dairy that makes Producers milk located?

Our farm Bar 20 is located near Kerman CA … but we also purchase milk from other local family farms near our Fresno Plant.

Can dairy products be frozen?

Yes. Cheese and butter can be frozen. Fluid dairy products are drinkable after being frozen, but must be shaken as the cream can separate from the milk.

How can I prevent my ice cream from becoming icy?

By placing a layer of plastic wrap in between your ice cream and its lid, this prevents freezer burn, which crystallizes the ice cream’s surface by stopping air from causing the icy texture.

At what temperature should my freezer be set to keep my ice cream fresh?

0 degrees Fahrenheit or less are the best temperatures to store ice cream.

At what temperature should I store milk to ensure its freshness?

34-40 degrees Fahrenheit are optimum for milk freshness.

What does ‘Homogenization’ mean?

Homogenization is a physical process using pressure to disperse the fat droplets in the milk to prevent the cream from separating in the milk.

What does ‘Pasteurization’ mean?

Pasteurization is the physical process of using heat to kill harmful pathogenic bacteria in order to make the food or drink safe for consumption. Our fluid milk products meet the legal requirements of pasteurization of 161 degrees Fahrenheit for 15 seconds.

Which Producers products are gluten-free?

All of our products are gluten free with the exception of some our ice cream flavors which state they contain ‘wheat’ in the nutrition section.

Do you offer tours of your manufacturing plants, offices, or dairy?

At this time, we do not currently offer tours to the public, but we hope to in the near future.

I have a new product/marketing promotion/packaging design idea. How do I submit it to Producers?

All marketing inquires can be sent to marketing@producersdairy.com.

Where is Producers milk bottled?

All Producers milk is currently bottled locally in Fresno, CA. We have a second plant location in Fairfield CA that currently runs private label.

Where are your products sold?

Our products are primarily sold in California. Due to the wide distance of our stores please email customer.service@producersdairy.com for a list of stores in your area.

Organic FAQ

Where are your organic farms?

Our family-owned and operated farms are scattered about in beautiful Northern California, primarily in Sonoma and Marin Counties.

What are your animal welfare standards?

We believe in the humane treatment of all animals. For this reason, all of our cows are happy, healthy cows that live on family-farms who meet, and in most cases, exceed USDA Organics standards for animal welfare. For more information on USDA standards, please visit: https://www.ams.usda.gov/rules-regulations/organic.

All of our organic cows are also raised by the philosophy of the Five Freedoms of Animal Welfare: Freedom from hunger and thirst, freedom from discomfort, freedom from pain, injury or disease, freedom from fear or distress, and the freedom to express normal behaviors.

What happens when a calf is born?

When a calf is born, keeping them safe and healthy is our number one priority. Each family-farm differs, but it is safe to say that all calves (male and female) are cared for with the utmost attention from the moment they’re born and spend a varying amount of time with their mothers after birth. After spending time with their mothers, calves are placed in a warm protected area where they are closely monitored to receive the proper amount of colostrum and ensure they don’t show any signs of illness. Eventually, the calves enter a group pen with other calves. Each calf is very important to us, which is why we strive to keep them as safe, healthy, and, as protected as possible

Do you use growth hormones?

Never. We say ‘no’ to growth hormone rBST.

Do you treat the cows with antibiotics?

Very rarely. But in some cases, when an organic cow becomes ill, we need to treat them with antibiotics for humane purposes. If an organic cow is ever treated with antibiotics for humane purposes, it cannot rejoin the organic herd. To learn more, please visit: https://www.ams.usda.gov/rules-regulations/organic

Do your farms use any pesticides or herbicides?

 No. Our Organic farms follow USDA Organic standards which state that their land must be free of any synthetic/ non-organic substances. For more information on these standards, please visit: https://www.ams.usda.gov/sites/default/files/media/Allowed-Prohibited%20Substances.pdf

How are the cows housed? 

All of the housing for our organic cows provides them with access to the outdoors, shade, shelter, exercise areas, fresh air and direct sunlight year round. This is typically a barn-like setting where the cows have fresh hay to sleep on.

How many days a year are your cows out on pasture?

In accordance with USDA Organic standards, our Organic cows have free access to pasture for the entire grazing season, which is at least 120 days a year. In Northern, CA where there are mild summers and winters, the grazing season can last well beyond 120 days a year.

What type of cows do you have?

While the types of cows vary farm to farm, a majority of our family-farms have Holstein cows. There are some farms with Jersey and also Brown Swiss.

What makes organic milk different from conventional milk?

Our organic milk is certified by USDA Organic and adheres to the rigorous standards they set, while conventional milk products do not. To learn more about USDA Organic standards, visit: https://www.ams.usda.gov/rules-regulations/organic

Why does your organic milk taste different?

Organic milk is sourced healthy, happy cows that eat different feed which must contain at least 30 percent dry matter (on average) from a certified organic pasture. The rest of their diet must also be certified organic, including hay, grain, and other agricultural products and cannot contain antibiotics, GMO derived products, animal by-products or synthetic preservatives. Due to the requirements within an organic diet this can cause the taste of organic milk to taste differently from other milk products.